How to obtain a Pre-Authorization (Eligibility Verification)

1. Gather the patient’s name, date of birth, address and phone number, along with the provider’s National Provider Identification (NPI).

2. Please call one of the following AudioNet phone numbers listed below to receive the Authorization number and the Member ID:

* 1-586-265-5465 for City of Spokane, County of Kings, Cardinal Carryor and Circle K members
* 1-570-290-8550 for Geisinger Gold Medicare Advantage and D-SNP members
* 1-586-840-1360 for Italmatch Chemicals
* 1-586-404-4810 for MeridianComplete
* 1-855-800-7147 for National Elevator Industry (NEI)
* 1-586-840-1360 for Rancho Santiago Community College District and Teamsters Ohio Contractors
* 1-586-239-0242 for UAW-General Motors Active
* 1-586-782-6435 for UAW-FCA Active
* 1-586-519-0082 for all new AudioNet business except the groups below

PRE-AUTHORIZATION IS SENT TO PROVIDERS BY AUDIONET FOR THE FOLLOWING GROUPS:

• MCH (Michigan Complete Health)
• MRC (Massachusetts Rehabilitation Commission)
• SDVR (South Dakota Vocational Rehabilitation Services)

How to Complete an Order:

1. Provider conducts the Hearing Exam and Hearing Aid Evaluation.
2. Provider makes Hearing Aid Device recommendation according to the approved product list found online. Click here for the Product List.
3. Provider’s office references the group specific "Benefit Summary" documents. Click here for the Who We Serve / Benefit Summaries. Based upon the benefit summary, the provider will collect the member's copay when applicable.
4. Provider places order directly with the manufacturer using the designated GLPN account number.  Follow any custom order processes as directed by the manufacturer.
5. Provider will receive a package delivery which contains the Hearing Aid Device(s) along with the manufacturer’s packing slip.
6. Provider will receive 48 battery cells per Hearing Aid Device, per patient from the manufacturer.

How to Submit the paperwork for a Claim Submission

1. To expedite processing, the authorized user will upload a completed GLPN Worksheet form per the GLPN guidelines along with a copy of the patients Audiogram. If required, a copy of the patients Medical Clearance should be submitted with the claim.

2. To submit the claims and all forms, via the on-line process, please click here to access the Web Claim Submission Form.

3. If the Web Claim submission cannot be completed via the website, all required forms can be scanned and securely emailed to This email address is being protected from spambots. You need JavaScript enabled to view it. or faxed to 1-844-843-3809. When emailing or faxing, please include the following forms; A completed GLPN Worksheet form pertaining to the patient's services, a copy of the patient's Audiogram and a completed Delivery Confirmation form. Click here to access the required GLPN Forms.

4. All forms should be submitted upon completion of the conformity visit to receive payment in a timely manner.  Payment will be sent within 14 days of an accurate claim submission, via the payment method on file.

*Note: To expedite the payment process GLPN has an electronic transfer method available. The Direct Deposit form can be found online at Direct Deposit Form.